Website T&Cs and Privacy Policy
1. Parties:
Practitioner: Alicia Mitchell, trading as I AM by Alicia ABN 84 393 620 129, referred to herein as ‘I AM by Alicia’, ‘Alicia Mitchell’ or ‘practitioner’ interchangeably. The practitioner website address is: https://www.iambyalicia.com
Client: ‘Client’ refers to the booking holder undertaking services provided by the Practitioner above-mentioned.
2. Purpose of Sessions
All energy and Reiki healing sessions conducted by Alicia Mitchell are designed to offer individuals a gentle yet powerful practice that restores balance, clears emotional blockages, and invites deep relaxation.
3. Services:
The services provided by Alicia Mitchell are varied and diverse including, but not limited to, energy healing, Reiki, chakra energy balancing, intuitive guidance, breathwork and other spiritual and relaxation techniques. Collectively, Alicia’s services are defined herein as ‘Energy Healing’ for simplicity.
4. Dual Confidentiality
All client information, personal data and discussions are held in strict confidence and will not be disclosed without your explicit consent, except as required by law.
All business or personal information disclosed by Alicia Mitchell is confidential, to be shared or distributed only with written approval from Alicia Mitchell or authorised personnel.
5. Fit for Energy and Reiki Healing
Your participation in Energy Healing is entirely voluntary, and you participate on the basis that you are of sound mind to make informed decisions for yourself.
You acknowledge that if any mental health or medical concerns are present in your life, that you have consulted with your relevant practitioner/s before engaging in this Energy Healing session. You acknowledge that it is not a requirement to divulge any existing conditions in order to participate in Energy Healing work with the practitioner, and all responsibility lies entirely with you.
6. Consent
You understand that during an Energy Healing session, Alicia Mitchell may need to physically touch you to perform particular processes. It is your responsibility to raise any concerns with Alicia before commencing Energy Healing work, to ensure a respectful and safe process for yourself.
By way of agreeing to these terms you provide consent on all levels of consciousness for Alicia Mitchell to receive intuitive insights and to activate Energy Healing within you, for your highest good.
7. Session Details
· 1:1 Energy and Reiki Healing sessions run for 55 minutes unless otherwise agreed.
· In-person sessions: Held at the address confirmed at the time of booking. If the location changes before your session, you’ll be notified via your nominated email and/or mobile number.
· Online sessions: Conducted via video call, with dial-in details provided at the time of booking.
8. Preparation for Sessions
To maximise the benefits of your session:
· Attire: Wear loose-fitting or comfortable clothing suitable for deep relaxation.
9. Payment and Pricing
Payment is automated via the relevant online booking service. If alternative payment arrangements are needed, they must be arranged separately by contacting Alicia Mitchell directly. Accepted payment methods include direct debit and credit card.
10. Cancellation and Late Policy
· Cancellations: Please provide at least 24 hours' notice if you need to cancel or reschedule a session. Late cancellations or reschedules will incur the full session fee.
· Rescheduling: Reschedules will be arranged at a time that is mutually suitable for both the client and practitioner. Rescheduling more than three times will be deemed a full cancellation and full fee will be incurred. Note: A declined meeting invitation is not adequate notice and Morgan Willoughby must be advised in writing by email or text for any rescheduling.
· Lateness: If you arrive late, the session will still conclude at the scheduled time. If the practitioner is running late, efforts will be made to extend your session accordingly.
11. Health and Wellbeing
Do not attend sessions if you are sick, injured, under the influence of alcohol, drugs, or in a physically unwell state that could hinder the session.
12. Right of Refusal of Service:
I AM by Alicia may refuse any client, for any reason and will provide a full refund if this occurs. Alicia Mitchell is not required to provide a reason. The practitioner reserves the right to cancel a session if they deem it unsafe to proceed, in line with the cancellation policy.
13. Refunds
A full refund will be provided for any unused pre-paid sessions or for sessions cancelled with at least 24 hours' notice. Refunds will be issued within 7 days of written notice of the cancellation or by written agreement between both parties. No refunds apply for sessions undertaken and completed.
14. Complaints Handling
Should there be any complaints or concerns with the standard of service, you commit to raising the issues directly with Alicia Mitchell before sharing on social media channels to give Alicia the ability to respond directly to you in good faith.
15. Intellectual Property
All materials provided during sessions or through I AM by Alicia’s online platforms remain the intellectual property of I AM by Alicia. Reproduction or distribution without prior written consent is prohibited.
16. Jurisdiction
This agreement is subject to the laws of New South Wales, Australia. Any disputes will be resolved under the jurisdiction of the courts of New South Wales, Australia.
17. Data Handling and Privacy Policy:
17.1 Cookies
As you probably know, a cookie is a small text file that’s placed on your computer to help us remember your preferences, like your login information or location. Cookies are used for a variety of reasons. We use cookies to make it easier and faster for you to use our website. We also use cookies for security purposes to protect you online. We and our third-party vendors may also use cookies to display advertisements to you elsewhere on the internet.
If you visit the website, a temporary cookie will be created to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you book or contact us, several cookies may be created to save your booking or contact information and your screen display choices. Cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your details will persist for two weeks. If you log out of your account, the cookies will be removed.
17.2 Embedded content from other websites
Articles or content on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
17.3 Rights over your data
If you have made a booking on this site you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
17.4 Where I AM by Alicia sends your data
If you register on this site for newsletter emails your information will be synchronised with a private CRM system managed by I AM by Alicia to activate future emails at your request. You can unsubscribe at any time.
17.5 Sale of your data
Your data will never be sold for any purpose to anyone, at any time now or in the future.
18. Liability and General Agreement
By engaging in services with I AM by Alicia, you acknowledge that you have read, understood, and agree to these terms and conditions.
These sessions do not constitute medical, psychological, legal, financial, business, professional, relationship or other advice, diagnosis or treatment. By participating in a session and/or future sessions, you acknowledge that Alicia Mitchell does not diagnose illnesses or guarantee specific outcomes.
Alicia Mitchell is not liable for any claims, damages, or legal actions arising from the participation in Energy Healing sessions. You acknowledge that all sessions are undertaken at your own risk and that no guarantees of specific outcomes are provided. You accept full responsibility for your participation and any outcomes resulting from sessions.
This agreement constitutes the entire understanding between the parties and supersedes all prior agreements, representations, or communications, whether written or oral, related to its subject matter.
If any provision of this agreement is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect, interpreted in line with the overarching intention of this document.
Prepared: October 2025